My pet peev..

If there is one thing that absolutely gets my back up is people not doing what they say they will. I don't deal with being let down very well and unfortunately I have had a lot of that in the process of building our house. Definitely not the case with Metricon and our customer support co-ordinator, Helen. She was absolutely fantastic and we never had to wait for a response or an answer. Helen was absolutely on the ball and was always one step ahead of us. I wish we could've met her in person. 

One pool builder in particular was recommended to us and it was a mission trying to get him to come and see us. We had to follow up and follow up but eventually he came over one night and gave some good advice and definitely knew what he was talking about. He promised a quote and a 3D drawing within 2 weeks of seeing us. That was in January. We are still waiting. However, we got an email from them this week asking how our project is going. Huh? Does he know we are waiting for him?! 

Anybody building a house will know you need all the quotes first for all the different parts to the build (house, pool, landscaping, fencing, driveway etc) to get mortgage approval and while I got the impression that the tradies I spoke to all knew this process, there were so many that just didn't get back to me. I found this extremely frustrating and definitely delayed things for us. I wonder if it's a general thing with tradies or if that was just our experience. I certainly understand they are busy, but we have dollars to spend and that didn't seem to mean anything to them. In the end, we found a brilliant pool company who quoted for the pool and landscaping, so if we decide to go with them, I will certainly let you all know who that is.